Shipping policy
SHIPPING POLICY
Last updated: April 2026
Stormlight ships internationally from our fulfillment warehouse in Hong Kong,
serving customers across all continents with efficient delivery times.
Customers in Norway: please visit our dedicated Norwegian store at
[STORMLIGHT NORGE URL] for localized shipping and service.
ALL-INCLUSIVE PRICING — NO SURPRISE FEES
We ship using DDP (Delivered Duty Paid) wherever possible. This means the
price you see at checkout is the final price — we cover all applicable
customs duties, import taxes, and VAT on your behalf.
You will never receive an unexpected bill from the carrier upon delivery.
PROCESSING TIME
Orders are processed within 1-3 business days after payment is confirmed.
During peak seasons or promotional periods, processing may take up to
5 business days.
SHIPPING DESTINATIONS AND TIMES
Asia Pacific
- Standard shipping: 3-7 business days
- Express shipping: 2-4 business days
Europe (EU and UK)
- Standard shipping: 7-14 business days
- Express shipping: 4-7 business days
North America
- Standard shipping: 7-14 business days
- Express shipping: 4-7 business days
Rest of World
- Standard shipping: 10-20 business days
- Express shipping: 6-10 business days
Delivery times are estimates and may vary due to customs processing,
carrier delays, or remote delivery locations.
SHIPPING COSTS
Shipping costs are calculated at checkout based on destination, package weight,
and selected shipping method. All applicable duties and taxes are included
in the total shown at checkout.
DDP AVAILABILITY
DDP shipping is available to the following regions:
- European Union (all member states)
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
For destinations not listed above, we ship DAP (Delivered At Place). Customers
in these countries may be responsible for local customs duties and import
taxes. If this applies to your order, it will be clearly stated at checkout.
TRACKING
A tracking number will be sent to your email once your order has shipped.
You can track your package directly with the carrier using this number.
LOST OR DELAYED PACKAGES
International shipments can occasionally experience delays beyond our control.
If your package has not arrived within the expected timeframe plus 10 business
days, please contact us at [STORMLIGHTS KONTAKT-EPOST]. We will assist you in
locating the package or issuing a replacement if it is confirmed lost.
DAMAGED PACKAGES
If you receive a damaged product, please contact us within 7 days of delivery
with photos of the damage. We will arrange a replacement or refund according
to our Refund Policy.
ADDRESS ACCURACY
It is the customer's responsibility to provide a complete and accurate shipping
address. We are not responsible for packages delivered to incorrect addresses
provided by the customer. Additional shipping costs for redelivery will be
charged to the customer.
RESTRICTED DESTINATIONS
Some products, particularly lithium-ion battery packs, may be subject to
shipping restrictions in certain countries. If your order cannot be shipped
to your destination, we will contact you to arrange a refund or alternative.
CONTACT
For shipping-related questions, contact us at kundeservice@stormlight.no.